Contact
One address reaches us for every request. We answer within one business day, in English or German.
Last updated: 15 September 2026
Direct contact
E-mail: contact@uptova.com. Monday to Friday, 9:00–18:00 CET. Please never send passwords, API keys or Amazon credentials by e-mail: Uptova only ever connects to your Amazon account through Amazon's own authorisation screens.
What to send where
- Software support (account, Amazon connection, data sync): contact@uptova.com, subject "Support".
- Agency enquiries (managed PPC): the enquiry form on the PPC management page or contact@uptova.com, subject "Agency".
- Privacy requests (access, rectification, erasure, export, objection): contact@uptova.com, subject "Privacy".
- Security reports and incidents: contact@uptova.com, subject "Security". Reports are acknowledged within 24 hours; this mailbox is the point of contact for Amazon and for our customers in the event of an incident involving Amazon information.
Operator
Uptova is operated by Hachim Benddane (sole proprietor), Lewishamstraße 7, 10629 Berlin, Germany. Full details are in the Legal notice.